The Live Response System is the latest addition to The Learning House Inc.’s client directory Web site, www.eLearnPortal.com. eLearnPortal provides interested students with a simple-to-navigate online menu, through which they can search by online program (business, education, social work, etc.), online degree (bachelor’s, master’s, certificate, etc.) or name of school. The new Live Response system is designed to offer students a fully-supported experience as they explore possible online education programs.
Live Response breaks down the virtual barrier by allowing students to engage in real conversation about program requirements, institution history, or tuition and financial aid information. A student visitor can request a live chat session with an available support staff member by simply clicking on the “Live Support” icon. The new Live Response feature is located at the top left corner of each page, making immediate assistance available to students at all times.
“This new upgrade in technology is an important step in giving students the assistance they require,” states Ify Whitfill, a lead contact specialist at Learning House. “By providing an instant opportunity for live chat, students can ask for help in navigating the site or regarding eligibility requirements without the delay of an email response.” With an option for live chat, students can limit time spent on research and move forward in making a decision about their academic future.
Whitfill, who works closely with students to answer initial information requests, is often the first contact a student has with his or her designated online education program. “Live support boosts students’ attitudes toward online education by enabling them to feel more assured that the support they need is available,” remarks Whitfill. “For first-time users, this feature can be an influential factor in their overall decision to enroll in an online program.” Most importantly, Whitfill notes that Live Response sets the precedence that accessible and easy-to-use technical assistance and other support services are available to a student throughout their online experience.
Live Response provides additional administrative features, which can track a user’s footprints and search inquiries. Through Live Response, Learning House staff can monitor a user’s navigation history and, therefore, track the time a student spends searching for a particular program type or on a specific school’s landing page. In addition, the application can identify what search engine and keywords a student used to reach the site. With this information, Learning House can evaluate and enhance a program’s search engine optimization (SEO) by ascertaining which keywords a user associates with and effectively used to select an online program.
At Learning House, we believe in providing all of the necessary resources and offering the best guidance possible to ensure high quality standards at every stage in the process. Therefore, we are excited to offer the new Live Response service to our clients. This new feature provides a way to enhance a student’s online experience from the very first click of the mouse.